Most frequently asked questions

Shopping Basics

  • Collection from Grove mall
  • Delivery at a fee anywhere in Namibia with Jet X couriers

Shipping Policy

  • Delivery is to a PHYSICAL ADDRESS.
  • Please ensure that it is during office hours. (A place of work is the preferred location)
  • We do our best to get your orders to you as quickly as possible; however due to unforeseen circumstances and stock availability this may delay a delivery.
  • Normally physical delivery to your door takes 5 to 10 working days. If there is no stock then orders will go onto a back order and may take 4 weeks. We will confirm if there are any delays.

Return Policy

  • If you are unhappy with your purchase, please inform us and return the goods within 7 days unopened AND undamaged and we will issue you with a gift voucher.

Yes, we ship anywhere in Namibia & South Africa

Shipping & Returns

Please inform us by sending an email to elofftrading@outlook.com and return the goods within 7 days unopened AND undamaged.

  • Vouchers are issued within 1-3 working days.
  • Orders can be cancelled/changed within 24 hours after purchase. Please do so by sending an email to elofftrading@outlook.com
  • Contact us via Whatsapp/call: +264818462673

Email: elofftrading@outlook.com


Still have questions?